Purchasing Glass screen protector FAQs

What is payment methods?2015-06-09T03:42:08+00:00
  • Payment Via Wire Transfer
  • Payment by Paypal
  • Payment Via Western Union
  • Payment by Credit Card
What is Shipping Methods2017-11-22T07:37:13+00:00

When you order from Powell, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on your Order Information, Powell offers four different international shipping methods:

Shipping TypeDestination CountryShipping Time
Airmail & registered airmailUnited States & Canada6-14 business days
Airmail & registered airmailBrazil & Russia12-30 business days
Airmail & registered airmailOther countries7-25 business days
EMSBrazil & Russia7-25 business days
EMSOther Latin America Destinations7-15 business days
EMSOther countries6-10 business days
DHL/UPSAll Country3-7 business days
Why Impurity?2015-06-09T03:23:42+00:00

Reason: Dust on the surface, because the environment around is filled with dust.

Solutions: Used normal glue paper to apply the location with dust softly, make sure that no dust will stay, and then apply it again.


Why laminating badly?2015-06-09T03:22:46+00:00

Reason: For curved edge mobile for example iPhone 6 and Note 4, it is quite hard to positioning is correctly.

Solutions: Peel off it again and position it to the mobile`s edge more precise, then apply it again.

Why Bubble?2015-06-09T03:22:02+00:00

Reason: Laminating too fast so the screen protector didn’t match the screen well.

Solution: Peel off the films again and make sure that the bubbles can get in touch with the atmosphere from outside, and then apply it again.

Can I clean the adhesive side of my screen protector?2015-06-09T03:21:04+00:00

You can use the dust removal stickers or scotch tape to remove any dust or lint on the back of the protector. However, when doing this you run the risk of cracking the protector, or getting more debris on the adhesive side.

Can I return or exchange my product2015-06-09T03:19:57+00:00

Yes!  POWELL offers all customers a 100% no questions asked money back guarantee (Check the terms ).

How to use it?2015-06-09T03:17:10+00:00

Step 1: wipe clean the screen with the Moist Wipes; and then wipe dry it with cleaning cloth; capture dust with Electrostatic dust stick in the end.

Step 2: with the adhesive side downwards and be careful of your finger, peel the film of No.1.

Step 3: Use your hand or card squeeze out the bubbles from the LCD screen.

Step 4: Remove the released film thought No.2 film, done.

What if you don’t have the model we need?2015-06-09T03:16:16+00:00

We design glass screen protector for new devices weekly. If we do not have your model, please contact us and we’ll let you know if we are planning on making a glass screen protector for it in the near future.

Can I use glass screen protector with a case?2015-06-09T03:13:41+00:00

yes, you can. As long as the case does not have a plastic see through cover on it. The plastic see through covers will adhere themselves to the glass screen protector if exposed to heat. Leather or other material cases are just fine. Some cases will discolor the protectors because the material is porous and will absorb the dye in the leather of material cases. We recommend a silicone type case that is not really tight fitting to go with the glass screen protector.

How long is the production lead time?2015-06-09T03:11:29+00:00

It depends on the QTY of your order. But our daily output is 22,000 pcs for normal tempered glass screen protector. So if your order is smaller or equal to this QTY, we can delivery goods to you within 3 days after full payment.

When will you answer my email questions?2015-06-09T03:09:47+00:00

We will answer emails within 3-10 hours( according time difference). We are not in the office on  Sundays. If you send an email in Sundays we will get back to you within 10-24 hours.

What is POWELL Nano-Memory Technology?2015-06-09T03:02:03+00:00

DURABILITY – Self-healing properties offer unbelievable resistance to scratches and damage, and will extend the life of your device.

COVERAGE – Greater flexibility allows the screen protector to cover the corners and curves of your device better than the competition.

EASY APPLICATION – The improved pliability also facilitates easier application.

What is Vacuum plating?2015-06-09T03:01:31+00:00

Vacuum plating is also belongs to eco-plating filed but the environment has changed during the process. Make sure that AF element will be perfect suit on the surface.

All of POWELL screen protector does vacuum plating.

What is the material?2015-06-09T03:00:39+00:00

Powell screen protector is made from premium tempered glass which is imported from Japan.

Privacy tempered glass screen protector is a tempered glass material with privacy film and provides 4-way privacy at a 45-degree angle or more.

Colorful tempered glass screen protector is made of tempered glass and Plating in different electroplating colors.

Anti-blue tempered glass screen protector is a tempered glass material with anti-blue film and protect eyesight.


What is tempered glass screen protector?2015-06-09T02:55:11+00:00

Tempered glass is also called pre-stressed glass. It is made by heating the glass and then cooling it very quickly. This type of glass breaks differently than normal glass, creating more rounded edges of glass pieces instead of jagged shards that regular glass creates.

A tempered glass protector is a multi-layered screen protector. It has a bottom layer of absorbent silicon, PET film and an optically clear adhesive tempered glass and oleophobic coating in that order. Tempered glass is up to five times stronger than normal glass.

Tempered glass is more heat resistant than regular glass, meaning your phone is less likely to be damaged by heat.

The smoothness and clarity of the tempered glass makes the screen protector feel more like your actual smart phone screen than a plastic screen cover would. Generally, tempered glass screen protectors are generally easier to put on your phone than plastic screen protectors.